FAQ - Help Center

Komence is a SaaS platform that transforms your data into clear and impactful visuals: roadmaps, block maps, and flow maps. It helps you manage your projects, structure your information, and improve collaboration.

‍

Komence is aimed at CDOs, CIOs, project managers, transformation directors, PMOs, consultants and any organization wishing to visualize and share their projects in a simple and professional way.

‍

Not at all. Komence was designed to be accessible to everyone. You import your data in table format, and the platform automatically generates the visuals. No design or coding skills are required.

‍

Yes. You can add or remove users and switch from monthly to annual subscriptions (or vice versa) at any time.

‍

The platform is accessible via browser on computers, tablets, and smartphones. A mobile-optimized experience is currently being improved.

‍

• Roadmaps: To plan and track your projects over time.Block
• Maps: To represent your applications, teams, projects or systems in the form of structured blocks.
• Flow Maps: To visualize data exchanges between entities or applications.

‍

Yes. You can adjust colors, groups, captions, and time granularity as needed for each visual type.

‍

Yes. Komence allows for real-time collaboration: visual sharing, multi-user editing, and change tracking.

‍

Absolutely. You can export your visuals as high-definition images (PNG, JPEG), PDF, or embed them in your PowerPoint presentations or reports.

‍

Simply create an account, import your initial data (in table format), and then generate your visuals in just a few clicks. A demo or interactive guide is also available upon initial login.

‍

Yes. You can book a demo with a member of our team to discover Komence and ask your questions live.

‍

We offer onboarding sessions, online tutorials, and responsive customer support. For larger organizations, dedicated support is available upon request.

‍

Yes. Your data is stored on secure servers located within the European Union. All communications are encrypted (TLS/HTTPS) and data access is strictly controlled.

‍

Yes. We comply with all General Data Protection Regulation (GDPR) requirements. You can review our Privacy Policy for more details.

‍

Only authorized members of the Komence team may access your data, and only if necessary to support you or ensure the proper functioning of the service. We do not sell or share your data with third parties.

‍

You can contact us anytime at support@komence.io. We typically respond within 24 business hours.

‍

Yes, priority support is included in the annual subscription or for business accounts.

‍

Yes. Komence offers an API to connect your systems and automatically import your data. Other integrations (Notion, Airtable, Excel, etc.) are currently in development. To learn more or access the API, contact us here: support@komence.io.

‍